NSAR faced inefficiencies in managing mandatory continuing education and licensing courses. They relied on external learning platforms that lacked integrated payment systems, forcing staff to blanket bill members in advance and manually grant course access. This approach frustrated members.
Staff also had to manually download and insert course completion data into their system, creating delays and discrepancies in reporting. The process was time-consuming, error-prone, and created confusion around completion dates. These issues limited operational efficiency, reduced data accuracy, and negatively impacted both staff workload and the overall member experience.