LIA’s legacy LMS, heavily customized and built on SharePoint, struggled to support the diverse and growing training needs of its members. The system lacked scalability and flexibility, making it difficult to deliver non-academic CPD training, integrate quizzes, and provide personalized content packages based on membership levels.
Additionally, the manual processes for administering CPD hours were time-intensive and error-prone, involving separate systems for event tracking and reporting. This inefficiency put a strain on resources and created risks during peak demand periods, such as the year-end CPD deadline.