Before implementing TopClass, LCI relied on a cumbersome and costly e-learning platform that required outside consultants for continuing support. The platform’s limitations created substantial administrative burdens for LCI’s small team, who were frequently contacted by members unable to access courses.
Additionally, the previous system lacked flexibility, making it difficult for LCI to customize and update content efficiently. LCI needed an LMS that was more intuitive, provided greater control, and allowed seamless access for members, with single sign-on (SSO) capabilities.